wih69 Privacy Policy

This Privacy Policy ("Policy") describes how wih69 ("we", "us", "our") collects, processes, uses, discloses, and protects personal information about users ("you", "Player") of the wih69 website and mobile application (collectively, the "Platform"). By registering an Account or using the Platform, you consent to the practices described in this Policy.

01 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information that identifies or can be used to identify a natural person, including but not limited to name, email address, phone number, date of birth, financial account details, and IP address.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Platform" means the wih69 website, mobile application, and all associated services.
• "Account" means the individual user account registered by a Player on the Platform.
• "Third Party" means any natural or legal person other than the Player and wih69.

02 Data We Collect

wih69 collects the following categories of Personal Data:

2.1 Data You Provide Directly

• Full legal name, date of birth, and gender;
• Email address and phone number;
• Residential address (city, province — relevant cities include Jakarta, Surabaya, Medan, Bandung, Yogyakarta, Bali, and others across Indonesia);
• Government-issued identification document details (for KYC verification);
• Bank account numbers, e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), or other payment method details;
• Username, password (stored in hashed form only), and security questions.

2.2 Data Collected Automatically

• IP address and approximate geolocation data;
• Device type, operating system, browser type, and version;
• Pages visited, session duration, click-stream data, and game activity logs;
• Cookies, pixel tags, and similar tracking technologies (see Section 5);
• Transaction history, including deposit and withdrawal records.

2.3 Data from Third Parties

• Identity verification data from KYC service providers;
• Fraud detection signals from payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, BSI, Bank Permata);
• Responsible gaming data from self-exclusion registries, where applicable.

03 How We Use Your Data

wih69 uses your Personal Data for the following purposes:

• Account Management: To create and manage your Account, authenticate your identity, and provide access to the Platform;
• Service Delivery: To process deposits and withdrawals, calculate winnings, and operate all gaming products;
• Customer Support: To respond to your inquiries, complaints, and service requests via live chat, email, or WhatsApp;
• Regulatory Compliance: To comply with anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and applicable international gaming regulations;
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, and other security threats;
• Responsible Gaming: To identify patterns of potentially harmful gambling behavior and to apply responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, bonus alerts) and, with your consent, promotional communications about wih69 offers;
• Platform Improvement: To analyze usage data and improve the Platform's features, performance, and user experience.

We will not use your Personal Data for any purpose incompatible with those stated above without first obtaining your consent or as required by law.

04 Data Sharing & Disclosure

wih69 does not sell, rent, or trade your Personal Data to third parties for marketing or advertising purposes. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial data with banks (BCA, BRI, BNI, Mandiri, and others) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process transactions;
• KYC and Identity Verification Providers: We share identity document data with accredited third-party verification services to fulfill regulatory obligations;
• Fraud and Security Vendors: We share relevant data with fraud detection and cybersecurity partners to protect the Platform and its users;
• Legal and Regulatory Authorities: We may disclose data to law enforcement or regulatory bodies if required by applicable law, court order, or to protect the rights and safety of wih69 and its users;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of wih69's business, your Personal Data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties who process Personal Data on our behalf are required to do so under written data processing agreements that impose security and confidentiality obligations consistent with this Policy.

05 Cookies & Tracking Technologies

wih69 uses cookies and similar technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session authentication and security tokens. These cannot be disabled;
• Performance Cookies: Used to collect anonymized analytics data about how users navigate the Platform, helping us identify and fix performance issues;
• Functional Cookies: Used to remember your preferences, such as language settings and your last active game category;
• Targeting / Analytics Cookies: Used to measure the effectiveness of our promotional campaigns and to deliver more relevant offers within the Platform.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

06 Data Retention

wih69 retains your Personal Data for as long as your Account remains active and for a period of at least five (5) years following Account closure, in accordance with applicable anti-money-laundering regulations and international gaming compliance requirements.

After the applicable retention period has expired, Personal Data will be securely deleted or anonymized so it can no longer be linked to you. Certain aggregated, anonymized data may be retained indefinitely for statistical and business intelligence purposes.

07 Your Rights

Subject to applicable law, you have the following rights regarding your Personal Data held by wih69:

• Right of Access: You may request a copy of the Personal Data we hold about you;
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data;
• Right to Erasure: You may request deletion of your Personal Data, subject to legal retention obligations;
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to Data Portability: You may request a structured, machine-readable copy of your Personal Data;
• Right to Object: You may object to processing of your Personal Data for direct marketing purposes at any time.

To exercise any of the above rights, please contact our Customer Support team via the email address or live chat available within your Account. We will respond to all verified requests within 30 calendar days.

08 Data Security

wih69 implements a comprehensive range of technical and organizational measures to protect your Personal Data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication (MFA) for administrative access to systems;
• Regular security audits, vulnerability assessments, and penetration testing;
• Role-based access controls limiting data access to authorized personnel only;
• 24/7 security monitoring and incident response procedures.

In the event of a data breach that poses a risk to your rights and freedoms, wih69 will notify affected users as promptly as reasonably practicable.

09 Minors

The wih69 Platform is strictly intended for adults who are at least 21 years of age. We do not knowingly collect or process Personal Data from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the associated Account.

If you are a parent or guardian and believe that your child has registered an Account on our Platform, please contact us immediately at [email protected] so we can investigate and act accordingly.

10 Changes to This Policy

wih69 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via email (to the address registered on your Account), a notice on the Platform, or both, at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your data.

11 Governing Law

This Privacy Policy is governed by and construed in accordance with internationally recognized data protection principles and the applicable laws of the jurisdiction in which wih69 is incorporated. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the competent courts or arbitration panels designated by wih69.

wih69 is committed to cooperating with data protection authorities and resolving any complaints regarding our processing of Personal Data in a fair and timely manner.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please reach out to our dedicated Data Privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform dashboard
• Response Time: We aim to respond to all privacy-related inquiries within 3 business days (WIB, UTC+7)